BALI WISATA BAIK REFUND POLICIES

CANCELLATION AND REFUND

If you cancel your application and request a refund before the application has been submitted, a 10% administration & payment fee will be deducted from the amount.

APPLICATION SENT FOR PROCESSING

If your application has been submitted to Immigration for processing and payment has been made, a refund will not be possible, if you cancel your order. Refunds can neither be issued once your e-VISA has been approved.

DUPLICATE APPLICATIONS

Do Not Submit Duplicate Visa Applications
 
While your visa application is being processed through us, please do not apply for another visa through a different agent, individual, or platform. Submitting multiple visa applications at the same time will result in automatic cancellation of the previous application by the Indonesian Immigration system.
 
If this happens, your application will be rejected, and the visa fee is non-refundable as stated in our terms and conditions.
 
If your application is canceled because a second visa was submitted elsewhere, we will notify you via email with a screenshot of the rejection status and your official reference number from the immigration system. To avoid this issue, please wait until your visa is issued and received from us before considering any other application.

VISA APPLICATION DENIAL & ERRORS

If your e-VISA application is rejected by the Indonesian Government, which is beyond our control and we cannot issue any refund.

Any visa denials or complications arising due to errors or false information provided by the applicant, no refund can be granted. 

REFUND METHOD & TIME

  • Credit card refunds will be processed via bank transfer to your account.
  • Refunds can only be issued to the account holder from which the payment originated.
  • Refunds will be processed within 21 business days from the date of your email request to our Customer Center at [email protected].
  • Bank transfer refunds will incur fees from your bank, not from Bali Wisata Baik.
  • Refunds will follow the currency rate set by the Indonesian bank.

FORCE MAJEURE & CLOSURE OF BORDERS

In cases of unexpected events beyond our control, such as natural disasters or political disruptions, we reserve the right to amend or temporarily suspend our refund policy. Any updates will be communicated promptly to our customers.

We adhere to the regulations set by the Indonesian Government. If changes in regulations, such as border closures, render your approved e-VISA invalid or expired, we are unable to provide a refund.

ADDITIONAL INFORMATION REQUIRED FOR REFUND

To process a bank transfer refund, please provide the following details:

  • Full Name
  • Full Address
  • Phone Number
  • Beneficiary Bank/Bank Name
  • Account Name
  • Account Number
  • IBAN Number
  • SWIFT Code
  • Bank Address City
  • Bank Address Country
  • Bank Address Currency

 

Thank you for choosing PT Bali Wisata Baik for your visa processing needs.

General Terms & Conditions of PT Bali Wisata Bailk, Indonesia

Fees include, unless otherwise stated:
Immigration Fee, Application Service, Payment fees, Supporting Documents (if applicable), Customer Support.

General Terms and Conditions — PT Bali Wisata Baik Visa Application Service

  • I hereby declare that I will comply with all applicable Indonesian laws, regulations, and immigration requirements during my stay in Indonesia, including the conditions and restrictions of the visa or permit applied for.
  • I hereby authorize PT Bali Wisata Baik to act as my appointed representative for the purpose of submitting, processing, and managing my visa or permit application with the relevant Indonesian authorities, including the Directorate General of Immigration.
  • I understand and accept that visa and permit decisions are made solely at the discretion of the Indonesian Government. In the event that my application is declined, no refund of fees paid can be issued.
  • Once the visa application has been submitted to immigration, it cannot be cancelled and no refund can be issued.
  • All information in the application form is mandatory and must be accurate. Documents must be in English. We will assist you in ensuring all documents meet the requirements.
  • We adhere to Indonesian immigration rules and regulations. We are not responsible nor liable for delays or rejections caused by sudden regulatory changes, immigration office closures, public holidays, or technical issues.

Read the full Terms and Conditions here (PDF)