PT Bali Wisata Baik – Data & Privacy Policies
What Information Do We Collect?
We collect only the information required by the Indonesian government and Immigration to process your visa application or provide the requested service. The type of personal information collected depends on the visa application and is determined by the Indonesian authorities.
Examples of Data We have to Collect:
Personal Data:
Name, national identity number, nationality, gender, travel document details (e.g., passport or ID), email address, phone number, postal address, and date and place of birth.
Sensitive Personal Data:
Religion, marital status, health-related information, photographs, and vaccination records.
Third-Party Data:
Details related to children, parents’ names, spouse names, employer information, personal references, and addresses at your destination.
Communication Data:
Contact information, emails, and phone numbers.
Payment Data:
Payment card details and bank account information.
When Do We Collect Your Information?
We collect information when you place an order, fill out forms, schedule an appointment, or complete the visa application form on our website.
How Do We Use Your Information and Documents?
- To process your transactions.
- To process your visa application.
- To send updates and periodic emails regarding your order or application.
- To follow up on correspondence (chat, email, or phone inquiries).
- To communicate with Immigration officers if necessary
How Long Do We Retain Your Data?
We rdeleta your personal data and photos and passport pictures etc within 60 days after the visa has been granted. We will only retain you name, contact information
Who Has Access to Your Information?
The visa team and and the support center team members have access to your data to provide the customer support and application and consulting services.
Information may also be shared with the immigration office, to fulfill requests or follow up on your services, such as delivering documents or performing verification procedures. Your information will not be used for third-party marketing.
Third-Party Service Providers:
We may share your information with service providers working on our behalf, such as payment processors or couriers, customer support center. Only the necessary information will be shared, and these providers are required to keep your data secure and use it solely for the agreed-upon purposes.
How Do We Protect Your Information?
- Our website undergoes regular security scans to identify vulnerabilities.
- We use secure, cloud-based storage for document protection.
- Personal information is secured behind encrypted networks, with sensitive data encrypted via SSL technology.
- Transactions are processed securely through a gateway provider and are not stored on our servers.
Do We Use Cookies?
Yes, cookies are used to enhance your experience by recognizing your browser, storing preferences, and gathering traffic data. This helps us improve services and website functionality. You can manage cookie settings through your browser, though disabling cookies may impact certain site features.
Third-Party Disclosure
We do not sell, trade, or transfer your personal information to outside parties for any marketing purposes.