• Only once you completed the payment, we can start to process of your visa application with the immigration officials.
• Once the visa application is in process, it cannot be cancelled, and no refund of the fee can be granted (no refund provided).
• The immigration department has the right to decline your application without giving any reason. In such as case no refund can be given / very rare, but it can technically happen.
• We adhere to Indonesian immigration rules and regulations. We are not responsible if there is any sudden changes published by the immigration, which may cause a delay or rejection for your application or entry into the country or any immediate changes (no refund policy).
• In case of any delay in the process, such as but not limited to: closure of immigration office, problems with the technology, public holidays, etc,  Bali.com is not responsible for any delays occurring.
• All information asked for in the form are mandatory and need to be filled in without any errors. The immigration office could otherwise reject the application. All documents must be in English. As part of our service, we will help you to make sure all documents are as required.

Read the full terms & conditions here